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we fit our team to solve your problem.

our capabilities & perspective
mirroring the structure of in-house ;ecommerce operations teams.

our services

why it matters for you

customer acquisition
Identify, target and retain customers within your category
trading & merchandising
Directly managing day-to-day trading activities
content & design
Drive interaction and conversion throughout the full-funnel
retention & loyalty
Encourage repeat customer engagement and purchase

the themes we see
emerging from our clients.

making the most of what you have

we don’t all have the budgets to pursue our roadmaps, so making the most of the most of investments from previous years is high on the agenda for organisations.

 
  • use tech more effectively to achieve goals
  • upskill teams to be more effective
  • identify process efficiencies across the organisation
acquisition is difficult right now

the cost to acquire customers is higher than it has ever been, making growth expensive and potentially unprofitable for some. Retention has a much sharper focus for this year and beyond.

 
  • need to make paid more efficient
  • focus on unpaid, to reduce customer acquisition cost
  • focus on loyalty, improving customer lifetime value
growth is still on the agenda
whilst the practicalities of the wider macro-economic picture have required some adjustment, growth is clearly still on the table for most brands.
 
  • new markets
  • new/adapted sales channels
  • growing in existing markets

Our full-funnel approach to problems can be deployed in various ways, depending on the nature of the engagement. Some of our clients have a specific issue to address which are more suited to a short-term engagement, others are looking to utilise our expertise across whole markets in the longer term.

Julie Austin – Chief Digital Officer
Our full-funnel approach to problems can be deployed in various ways, depending on the nature of the engagement. Some of our clients have a specific issue to address which are more suited to a short-term engagement, others are looking to utilise our expertise across whole markets in the longer term.
Julie Austin – Chief Digital Officer

how we engage.

Our full-funnel approach to commerce operations, tackles common topics in a short-term engagement to set you up for success, whether that be your continued operation, or the start of a longer-term roadmap of change for your business.

solve a specific problem​

Short term engagements, focused on audits and recommendations

take on a theme​

A structured set of services to address a current business theme for a brand

operate the day-to-day

Longer term engagements, often transitioning to in-house teams over time

Find out how we can help your brand deliver more by talking to our team