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crm

We collaborate with you to define a cross-channel marketing strategy that excites and engages your customers to convert through your eCommerce website. And we accelerate your brand growth by creating key interactions in the customer journey that increase engagement, loyalty and customer lifetime value.
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Together, our data, tech, operations and communications experts design, implement, track and analyse your CRM campaigns to attract more customers and increase your marketing ROI, providing rich data that can be used to nurture customer relationships, qualify future strategic decisions, and develop your brand on an ongoing basis.

  • Our always-on state-of-the-art CRM platform provides you with a 24/7 holistic and real-time view of customer interactions with your brand across all channels (for example, opening emails, submitting product ratings, completing surveys or interacting with customer service)
  • The customer data and insights remain yours, and we provide you with access to real-time dashboards to support you in developing further relationships with your customer base.
  • As your DTC operation grows, automation tools make scaling easy

All your DTC transactional emails and marketing emails are sent from one central CRM tool that stores your customer’s marketing preferences, ensuring we communicate with them on their preferred channels at the right time.

Find out how we can help your brand deliver more by talking to our team